Shipping Policy
Thank you for choosing Soft Faith! We value your business and strive to provide excellent customer service. Due to the current high demand, please be aware that orders may take 1–3 weeks to arrive. We understand that waiting can be frustrating, and we appreciate your patience and understanding. If you have any questions or need assistance with your order, please don't hesitate to reach out to our support team at contact.simplesewing@gmail.com. We are here to help and will respond to your inquiries as quickly as possible. Thank you for your continued support!
Refund policy
All sales are final. We do not offer refunds or exchanges after purchase.
Exceptions:
Damaged or Defective Items: If your item arrives damaged or is defective, please contact us within 30 days of receiving your order for a replacement or store credit.
Incorrect Items: If you received the wrong item, please reach out within 30 days for a resolution.
We comply with consumer protection laws in the U.S., Canada, and Australia. If local laws require a different policy, we will honor that.
Thank you for understanding!